T.A. Customer Service Representative
at Ministry of Labour, Home Affairs & Housing
Bermuda
Applicants are invited for the post of Temporary Additional Customer Service Representative within the Department of Immigration’s Corporate Services Section.
We are looking for an energetic individual to work under the general supervision of the Personal Services Manager and or an Industrial Relationship Officer to process work permit applications and personal documents submitted by corporate clients. The Customer Service Representative is responsible for promoting a good image and providing quality customer service to all clients, both externally and internally. The successful candidate will process applications in a busy office environment in accordance with the provision of the Bermuda Immigration & Protection Act, 1956 and related policies, rules and regulations; the Accord between the Government of Portugal and Bermuda, the British Nationally Act and Diplomatic Service Procedures.
The Duties of the post include but are not limited to:
· Maintaining and reviewing work permit applications and their associated documents, identifying errors, omissions and/or anomalies.
· Preparing information in detail for submission to the regular Immigration Board meeting and ensuring that all relevant documents are included.
· Preparing letters and work permits for signature to local and exempted companies and other corporate clients, requesting additional information and/or clarification required to complete the processing of an application.
· Assisting in vetting contracts and questionnaire forms for completeness and accuracy including related correspondence and documents on providing information to clients and answering questions from the public on all corporate and personal matters.
· Providing relief support to other team members as required.
The successful candidate must have completed secondary schooling, possess a BSC (or equivalent) and successfully completed an academic or technical course in paralegal studies, accounting, office administration (or equivalent) of one (1) year’s duration. The successful candidate must be capable of operating in a computerized office environment and have a minimum of two years of relevant work experience with at least six months in a customer/client service environment.
Strong organizational and written/oral communication skills are required. The incumbent must have the ability to operate an on line computer system as well as a word processing PC. It is essential that the successful incumbent be able to work in a team environment.
Ref: 5358/27/0098A
Closing date: 11th August, 2010
To apply:
Any persons wishing to be considered for any of the positions advertised below may apply by completing an application form, which is available at the Department of Human Resources, 3rd Floor, Ingham and Wilkinson Building, 129 Front Street, Hamilton HM 12. Alternatively, the application form maybe downloaded from our website at www.gov.bm (please view this site for further details on terms of employment with the Government).
Completed application together with copies of academic/professional qualifications, must be submitted quoting the appropriate reference number, to the Secretary of the Public Service Commission, at the above address, before the specified closing period.
Attention is drawn to the provisions of the Public Service Commission Regulations whereby any person who canvasses any member of the Legislature in connection with the appointment of any person to any office shall be disqualified for appointment.